SMS messages can only be sent to SMS/text message capable devices. This usually means mobile phones, but some VOIP phones offer SMS support. If you provide a phone number that is not capable of receiving SMS, you will not receive a confirmation code to continue.
If your SMS capable phone is still not receiving messages, please wait up to 24 hours before contacting support. Your carrier may be implementing a temporary freeze on text messages. Carrier freezes are temporary in most cases and will clear up with time.
If you are using a number outside of the United States or Canada and you continue to experience issues, please contact us. It is possible we do not have support in your region at this time.
Need Further Assistance?